Betting Rules

1. General betting principles

By opening an account, placing a bet or using any betting service provided by Mr O Casino, you agree to follow these rules and the other terms that apply to your account. If a specific game, sport, market or promotion has additional rules, those rules will apply together with this page. Where there is an inconsistency, the specific product rules or applicable terms may take priority.

Players must be legally permitted to use online gambling services in the place where they are located. You are responsible for checking the laws that apply to you before registering, depositing funds or placing a bet. Mr O Casino may restrict access to services where required by law, regulation, technical limitations or internal controls.

You must provide accurate and current information when creating and maintaining an account. An account may only be used by the person who registered it. You must keep your login details confidential and must tell the operator promptly if you believe that your account has been accessed without permission.

• Only one personal account may be used where the applicable terms require a single account.
• You must not use another person’s account, payment method or identity documents.
• You must not attempt to bypass account, location, age, identity or responsible gambling controls.
• You must not use the service for unlawful activity, fraud, manipulation or any other prohibited purpose.
• You must comply with any verification requests that are reasonably required before or after betting.

Mr O Casino may suspend, limit, refuse or review a bet or account where there is a suspected breach of these rules, an error, unusual activity, a technical problem, a legal requirement or a concern about the integrity of a market or game. Any action taken will be handled in accordance with the applicable terms and relevant requirements.

2. Placing and confirming bets

Before placing a bet, check the selection, odds or price, stake, potential return and any applicable conditions. A bet is normally submitted by selecting the relevant option and confirming the transaction. Displayed information may change before confirmation. The information shown at the confirmation stage should be reviewed carefully before you proceed.

A bet is accepted only when it has been successfully recorded in the betting system. A message, reference, bet slip or account history entry may be used to show that a transaction has been received. A request to place a bet is not necessarily an accepted bet. If a bet is not recorded, it should not be treated as valid.

You are responsible for checking your account history and retaining any relevant bet references. If a transaction appears to be missing, duplicated or different from what you intended, contact the operator through the available support channel as soon as possible. You should provide enough information to allow the transaction to be reviewed, without sending unnecessary sensitive information.

Odds, prices and stakes

Odds and prices may change at any time before a bet is accepted. Unless a specific rule states otherwise, the odds or price applying at acceptance will be used for settlement. Minimum and maximum stakes, market limits, bet types and available payment options may vary by product, account, event, jurisdiction or risk control.

Bets must be placed using funds available in your account or another approved method. You must not place bets using funds that belong to another person. A bet cannot generally be changed after acceptance, although a cash-out or other feature may be available for selected markets. Availability of such a feature is not guaranteed, and any displayed amount may change until confirmed.

Errors and interruptions

If a clear error affects odds, prices, selections, settlement information or account balances, the operator may correct the error and settle the affected bet using the correct information. A bet may be cancelled where correction is not reasonably possible. System interruptions, delays, device problems, internet failures or third-party service outages may prevent a bet from being submitted or confirmed.

3. Events, markets and settlement

Each market may have its own settlement rules. These may specify the relevant event, competition, participant, starting time, result source, dead-heat treatment, postponement process and conditions for a void or cancelled bet. You should read the rules shown with the market before placing a wager.

Unless stated otherwise, settlement is based on the official result or result source selected for the relevant market. Official results may be corrected after an initial announcement. If a result is amended, the operator may update settlement where permitted by the applicable rules. Live betting may also be subject to information delays, suspension periods and changes in market availability.

Postponed, abandoned or cancelled events

If an event is postponed, abandoned, cancelled or materially changed, the affected bet will be handled under the rules for that market. Some bets may remain open if the event is completed within the relevant period, while others may be declared void. A selection that does not participate may be treated differently depending on the product and market terms.

Multiple bets and related selections

A multiple bet may contain several selections and may be affected if one or more selections are void, cancelled or resettled. The remaining selections may continue to apply in accordance with the relevant rules. Selections that are directly related to one another may not be accepted together, or may be adjusted or cancelled if accepted in error.

Where a market is affected by a dead heat, tie, draw, shared placing or similar outcome, the applicable market rules will determine how the bet is settled. Returns can differ from the original potential return when a special settlement rule applies.

Casino and game outcomes

For casino games, the outcome is determined by the game’s approved or designated random outcome process and the rules displayed for that game. Once a game round has been completed and recorded, it will generally be treated as final. If a technical fault interrupts a round, the round may be reviewed and resolved according to the game rules and applicable terms.

4. Payments, reviews and responsible betting

Deposits, withdrawals and account balances are subject to the payment rules and verification requirements that apply to your account. Withdrawals may be reviewed before processing, particularly where identity, ownership of funds, payment method or compliance information needs to be confirmed. The operator may delay, refuse or return a transaction where required by law, payment provider rules or account controls.

Bonuses, promotions and promotional bets are governed by their own terms. Those terms may include eligibility requirements, expiry conditions, wagering requirements, excluded markets, maximum bet conditions and rules about withdrawals. If a promotional offer is available to you, read the full terms before accepting or using it.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose, set a budget before you begin and take regular breaks. Do not chase losses, borrow money to gamble or gamble when you are upset, tired or under the influence of alcohol or other substances.

• Set personal deposit, spending, session or loss limits where tools are available.
• Use time-outs or account closure if gambling is no longer enjoyable or controlled.
• Keep track of your activity rather than relying on memory.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not allow another person to use your account or place bets for you.

If you have concerns about your gambling, stop using the service and seek help from an appropriate Australian support service or health professional. Account restrictions and responsible gambling requests should be made through the available support options. Restrictions may be subject to the applicable process and cannot be used to avoid valid bets, payments or other obligations that arose before the restriction took effect.

Questions and complaints

If you believe a bet has been accepted, settled or displayed incorrectly, raise the matter as soon as possible through the available customer support channel. Include the relevant bet reference, date, market and a clear description of the issue. Complaints will be reviewed using account records, transaction data and the rules that applied when the bet was placed. Nothing in these rules limits any rights or protections you may have under applicable Australian law.