Responsible Gaming

Gamble responsibly

Gambling involves risk, and there is no guaranteed way to win. Every bet is made with the possibility of losing money. Previous results, near wins, winning streaks or betting patterns do not improve the chances of a future outcome. You should only gamble with money you can afford to lose after essential living costs and other financial commitments have been covered.

Before you play at Mr O Casino, consider setting a personal budget for gambling and deciding how much time you are comfortable spending. Treat that budget as an entertainment expense rather than an investment. When your budget or time limit has been reached, stop playing, even if you are winning or believe a win may be close.

• Only gamble when you are calm, alert and able to make considered decisions.
• Set a spending limit before you begin and do not increase it during a session.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from money needed for rent, bills, food, savings or other necessities.
• Do not borrow money, use credit intended for essential expenses or sell possessions to gamble.
• Never chase losses by increasing your stakes or continuing to play to recover money.
• Avoid gambling when you are affected by alcohol, drugs, strong emotions or tiredness.
• Do not gamble as a response to stress, loneliness, boredom or financial pressure.
• Keep your account details secure and do not allow another person to gamble using your account.
• Remember that stopping is always an appropriate choice, whether you are winning or losing.

It can also be useful to discuss your limits with someone you trust. An honest conversation with a partner, family member or friend may help you stay accountable and notice changes in your gambling habits. Gambling should not interfere with relationships, work, study, health or other responsibilities.

Safer gambling tools and account controls

Account controls can help you manage your play before it becomes difficult. Depending on the options available through your account, you may be able to set deposit, wagering, loss or session limits, review your activity, take a temporary break or request account closure. Limits are most effective when they are chosen in advance and set at an amount that reflects your personal budget.

Use limits before you play

Consider setting a daily, weekly or monthly limit before making a deposit. A limit should not be treated as a target. If you reach it, stop gambling until the relevant period has ended. Do not try to work around a limit by opening additional accounts, using another person's account or asking someone else to deposit on your behalf.

Take a break or close your account

If you feel that gambling is becoming difficult to manage, a break or account closure may be appropriate. A break can create space to review your habits, finances and wellbeing. Account closure may be more suitable when you want to stop gambling altogether. Requests for account restrictions or closure should be made through the available account support process.

After requesting a restriction or closure, do not create another account or use a different person's details to continue gambling. If you have concerns about your gambling, consider asking for support at the same time as applying an account control. A limit or closure is a practical tool, but it is not a substitute for professional advice where that is needed.

Review your activity

Regularly review your deposits, withdrawals, bets and time spent playing. Looking at your activity can help you identify patterns that may not be obvious during a session. Warning signs may include spending more than planned, hiding gambling from others, feeling upset when you cannot play or thinking about gambling throughout the day.

Recognising when gambling may be a problem

Problem gambling can affect people from all backgrounds. It may develop gradually, and a person may not recognise the impact until gambling has affected their finances, relationships, work, study or health. You do not need to wait for a serious crisis before seeking help.

• Gambling for longer or spending more than you intended.
• Trying to win back money that has already been lost.
• Feeling restless, irritable or anxious when you try to cut back.
• Keeping gambling secret or giving misleading information about it.
• Borrowing money, missing payments or experiencing financial difficulties because of gambling.
• Using gambling to escape problems or change your mood.
• Neglecting work, study, relationships, health or other responsibilities.
• Thinking about gambling often or planning your day around opportunities to play.
• Trying to stop or reduce gambling but being unable to do so.
• Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs feel familiar, consider stopping play and seeking independent support. Speak with someone you trust and contact a qualified gambling counsellor or an Australian support service. Free or low-cost support may be available through services in your state or territory, including online counselling and self-help resources. A health professional can also help with stress, anxiety, depression or other concerns connected with gambling.

If gambling has contributed to debt or financial pressure, contact a free financial counselling service for guidance. Avoid using further gambling to try to fix money problems. If you feel at immediate risk of harming yourself or someone else, seek urgent help through emergency services or a crisis support service in Australia.

Protecting young people and vulnerable persons

Online gambling is for adults only. Minors must not create an account, deposit funds or participate in gambling. Parents and carers should take reasonable steps to prevent children from accessing gambling services, including using device controls, keeping passwords private and monitoring access to shared devices.

Do not share your account with another person. Your account should be used only by you, and your login information, payment details and identity documents should be kept secure. If you believe another person has accessed your account, stop using it and report the concern through the available support process.

People experiencing financial hardship, mental health concerns, substance use issues or significant life changes may be more vulnerable to gambling-related harm. If this applies to you, consider avoiding gambling and seeking support before opening or using an account. You can ask for help without waiting until your situation becomes severe.

Our approach

Mr O Casino supports informed choice, account safety and responsible participation. We may take steps consistent with applicable requirements and our internal procedures where account activity raises responsible gambling concerns. We may ask questions, recommend limits, restrict activity or take other appropriate action. These measures are intended to support safer gambling and may not prevent every gambling-related harm.

Responsible gambling is a shared responsibility. We encourage you to use the available controls, keep your personal limits realistic and seek independent assistance whenever gambling stops feeling enjoyable or manageable. For questions about account tools, restrictions or closure, use the support channel available on the Mr O Casino website.